Vulnerability Disclosure

At WhiteHats we consider the security of our systems a top priority. No matter how much effort we put into system security, however, weaknesses can still occur.

Our Coordinated Vulnerability Disclosure policy is not an invitation to actively attack our systems. If you nevertheless identify a vulnerability in our systems, we would like to be informed about this so that we can address the issue as soon as possible.

In that case we ask you to:

  • E-mail your findings to and encrypt the message with our PGP-key to prevent this information from falling into the wrong hands.
  • Not exploit the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying data belonging to third parties.
  • Not reveal the problem to others.
  • Not engage in attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.
  • Provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

  • We will respond to your report within three business days with our evaluation of the report and an expected resolution date.
  • If you have followed the instructions above, we will not take any legal action against you regarding your findings.
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.
  • We will keep you informed of the progress of resolving the problem.
  • As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report.

We strive to resolve all problems as quickly as possible and keep everyone involved in the issue informed.

Thanks to Floor Terra for his example text on

Date of last revision: 2020-09-02